Last updated 18 September 2026
These terms govern the use of the AskPanda platform and the askpanda.ai website, both provided by Legal Pandas Ltd. Part A applies to law firms that subscribe to AskPanda and to the people who use it on their behalf. Part B applies to everyone who visits our website. By creating an account, signing an order form or using the platform you agree to these terms on behalf of your firm.
| AskPanda, we, us | Legal Pandas Ltd, company number 12280256, registered at Archer House, Britland Estate, Northbourne Road, Eastbourne, East Sussex, BN22 8PW. |
|---|---|
| Customer, you | The legal practice named in the Order Form or that created the account. |
| Authorised User | A partner, employee or contractor of the Customer whom the Customer permits to use the Service. |
| Service | The AskPanda platform at app.askpanda.ai, the means it provides for capturing enquiries, and related support. |
| Order Form | The written or online order, quote or plan selection that sets out the Customer's subscription, fees and term. |
| Customer Data | All data the Customer or its Authorised Users submit to the Service or that the Service captures for the Customer, including Client Enquiry Data as defined in the Data Processing Agreement. |
| AI Features | Features of the Service that use machine learning or large language models to organise, summarise, draft or report on enquiries. |
| DPA | Our Data Processing Agreement , which forms part of these terms. |
2.1 The Service is available only to legal practices regulated by the Solicitors Regulation Authority, the Bar Standards Board, CILEx Regulation or an equivalent overseas regulator, and to their staff.
2.2 Before we activate an account we will ask for the practice's regulatory registration number and details of its professional indemnity insurance. We may decline or suspend an account if we cannot verify the practice, or if it ceases to be regulated.
2.3 The person accepting these terms confirms that they are authorised to bind the Customer.
3.1 The Customer is responsible for its Authorised Users, for keeping credentials confidential, and for everything done under its accounts. Logins must not be shared.
3.2 The Customer must tell us promptly at support@legalpandas.com if it suspects any unauthorised access, and must remove Authorised Users who leave the practice.
3.3 The Customer may only use the Service to manage enquiries received by its own practice.
4.1 Fees and any usage limits are set out in the Order Form. The subscription is billed monthly in advance. Invoices are payable within 30 days of the invoice date. Fees exclude VAT, which is charged where applicable.
4.2 If an invoice is overdue by more than 14 days we may, after giving notice, suspend access until it is paid. We may charge interest on late payments at 4% a year above the Bank of England base rate.
4.3 We may change our fees on at least 30 days' written notice. Changes take effect at the start of the next monthly billing period. If you do not accept a change you may cancel before it takes effect.
4.4 Any free trial or pilot is provided as is, for evaluation only, and may be withdrawn at any time.
5.1 The subscription starts on the date in the Order Form and continues month to month. There is no minimum term. The Customer may cancel at any time from within the Service or by emailing us, and cancellation takes effect at the end of the current monthly billing period. We may end the subscription for convenience on at least 30 days' written notice.
5.2 Either party may terminate immediately by written notice if the other materially breaches these terms and does not remedy the breach within 30 days of being asked to, or becomes insolvent.
5.3 We may suspend or terminate access immediately if the Customer ceases to be a regulated practice, or if continued use would in our reasonable opinion breach the law or put other customers' data at risk.
5.4 On termination the Customer's right to use the Service ends. The Customer may export its Customer Data for 30 days, after which we delete it in accordance with the DPA. Fees already paid are non-refundable except where the law requires otherwise.
6.1 The Customer owns its Customer Data. The Customer grants us a licence to host, copy, process and transmit it solely to provide and support the Service, to keep it secure, and as otherwise permitted by the DPA.
6.2 For personal data within Customer Data the Customer is the controller and we are the processor. The DPA applies and prevails over these terms in the event of conflict on data protection matters.
6.3 The Customer is responsible for having a lawful basis to collect enquiry data and for giving its own privacy information to enquirers, including telling them that enquiries are handled with software that uses artificial intelligence.
6.4 We do not use Customer Data to train artificial intelligence models, and we do not share one Customer's data with another. We may use aggregated, anonymised usage statistics that identify neither the Customer nor any individual to operate and improve the Service.
7.1 AI Features generate output automatically from the content of enquiries. Output may be incomplete, inaccurate or misclassify a matter. It is an aid to triage and drafting, not a substitute for professional judgement, and is not legal advice.
7.2 The Customer must review AI output before relying on it or sending it to a client, and remains solely responsible for the advice it gives and the communications it sends. The Customer should not treat a summary or classification as a substitute for reading the original enquiry where the matter may be urgent or time-limited.
7.3 AI Features are provided by third-party model providers listed in the DPA. We may change the underlying models or providers, provided that the protections in the DPA continue to apply.
The Customer and its Authorised Users must not:
9.1 The Service relies on third-party providers for hosting, email delivery and AI processing. They are listed in the DPA and we remain responsible for them as our sub-processors.
9.2 Services the Customer connects itself, such as its website, email system or a telephone answering service that forwards call summaries, are the Customer's own suppliers. We are not responsible for their availability or for the content they send to the Service.
10.1 We and our licensors own all rights in the Service, its software, design, documentation and any improvements. The Customer receives a non-exclusive, non-transferable right to use the Service during the subscription in accordance with these terms.
10.2 The Customer owns its Customer Data and the emails and documents it creates using the Service, including text drafted with the help of AI Features.
10.3 If the Customer gives us feedback or suggestions we may use them without obligation.
Each party will keep the other's confidential information secret, use it only to perform this agreement, and disclose it only to people who need to know it and are bound by equivalent obligations, or where required by law or a regulator. We recognise that Customer Data may be subject to legal professional privilege and will treat it accordingly. This clause survives termination.
12.1 We aim to keep the Service available at all times but do not guarantee uninterrupted access. We will give reasonable notice of planned maintenance and try to schedule it outside UK business hours.
12.2 Support is available by email and in-app chat during UK business hours. Any service levels or credits apply only if set out in the Order Form.
12.3 We may change or improve the Service from time to time, provided the change does not materially reduce its core functionality during a paid term.
13.1 We warrant that the Service will perform materially as described in our documentation and that we will provide it with reasonable skill and care. If it does not, the Customer's remedy is for us to correct the problem or, if we cannot, to terminate and refund prepaid fees for the unused period.
13.2 Except as stated in these terms, the Service is provided without any other warranty, express or implied, including any warranty that it will meet the Customer's requirements or be error-free. Nothing in the Service constitutes legal, regulatory or compliance advice.
14.1 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited.
14.2 Neither party is liable for loss of profits, business, goodwill or anticipated savings, or for any indirect or consequential loss.
14.3 Subject to clauses 14.1 and 14.2, each party's total liability arising out of or in connection with these terms in any 12-month period is limited to the fees paid or payable by the Customer in that period.
14.4 We are not liable for any loss arising from the Customer's reliance on AI output without review, from Customer Data that is inaccurate or unlawfully obtained, or from the Customer's own suppliers.
15.1 Changes. We may update these terms by posting the new version here and, for material changes, emailing the Customer's account contact at least 30 days in advance. Continued use after that date is acceptance.
15.2 Notices. Notices to us go to support@legalpandas.com or our registered office. Notices to the Customer go to the email address on its account.
15.3 Assignment. Neither party may assign this agreement without the other's consent, not to be unreasonably withheld, except that we may assign it to a successor to our business on notice.
15.4 Entire agreement and precedence. These terms, the Order Form and the DPA are the whole agreement between the parties and replace any previous agreement. If they conflict, the Order Form prevails on commercial matters and the DPA on data protection matters. Where the Customer has signed a separate subscription agreement with us, that agreement prevails over Part A of these terms.
15.5 Severability, waiver and third parties. If any provision is found unenforceable the rest continues in force. A delay in enforcing a right is not a waiver. No one other than the parties may enforce these terms.
15.6 Events outside our control. Neither party is liable for any failure or delay in performing its obligations, other than an obligation to pay, caused by an event beyond its reasonable control, such as power or internet failure, industrial action, epidemic or government action. The affected party will tell the other as soon as it can and use reasonable efforts to resume performance, and if the event continues for more than 30 days either party may terminate on written notice. This clause does not affect our responsibility for our sub-processors under the DPA.
15.7 Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
16.1 The content of this website is for general information about AskPanda. It is not legal advice and may not be accurate, complete or current. You should not rely on it without checking.
16.2 The website and its content, including text, graphics, logos and software, belong to us or our licensors. You may view and print pages for your own reference but may not otherwise copy or reuse them without permission.
16.3 We are not responsible for websites we link to, including our scheduling and chat providers.
16.4 To the extent permitted by law we exclude liability for any loss arising from use of, or reliance on, the website. Our Privacy Policy explains how we use personal data collected through the website, including cookies.
16.5 These website terms are governed by the law of England and Wales.
For questions about these documents or about how we handle data, email us or use the chat.